Returns:

  • withdrawal time: 14 days
  • address to be returned:
    ARKAS Ltd.
    Kuziennicza 4
    59-400 Sycamore
  • withdrawal from the contract, return of goods
  • The consumer has the right to withdraw from the contract in writing without giving any reason within 14 days. The shipment with the goods must be accompanied by proof of purchase (original fiscal receipt) and, unless previously submitted, a written declaration of withdrawal availableat: http://arkas.pl/forms/return.pdf

Complaints:

  • the customer, when submitting a complaint, is obliged to fill in an electronic form on the website: http://reklamacje.arkas.pl then send the Goods together with the correctly completed complaint form and proof of purchase to the following address:
    ARKAS Ltd.
    Ul. Kuziennicza 4
    59-400 Sycamore
  • the customer should provide in the complaint form contact details enabling contact with the Customer, min. phone number or email address.
  • the seller will respond to the complaint within 14 days from the date of receipt of the complaint, by e-mail, telephone, sms or letter.

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